Refund policy

RETURN AND REFUND POLICY

Because our original artwork, handmade curiosities, and print-on-demand products are created or produced especially for each customer, all sales are final. We do not accept returns, exchanges, or refunds for changes of mind, accidental orders, or incorrectly selected products.

DAMAGED, DEFECTIVE, MISPRINTED, MISSING, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, incomplete, or incorrect, please contact us at em2leprechaun@gmail.com within 30 days of delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the entire item and the damage or error
• Photographs of the packaging if the package was damaged

Please do not return or discard an item unless we instruct you to do so. After reviewing the information, we will arrange an appropriate replacement or refund for an approved claim at no additional cost to you.

LOST PACKAGES

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We may ask you to confirm the shipping address and contact the carrier or local post office before a replacement or refund is approved.

INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may require additional shipping charges to be resent.

DIGITAL PRODUCTS

Digital downloads cannot be returned or exchanged. If a digital file is defective, incomplete, or cannot be opened, please contact us so we can provide assistance or a corrected file.

CANCELLATIONS

Please contact us immediately if you need to request a cancellation. Print-on-demand orders cannot be canceled or changed once production has begun. Cancellation requests are not guaranteed.

CONTACT

Questions about this policy may be sent to:

The Enchanted Atelier
em2leprechaun@gmail.com